Revenue Operations Manager

About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations.

Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output.

As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense.

We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.

The Role: We are looking for a strategic and results-oriented Revenue Operations Manager to join our Revenue Operations team as the operational backbone of our Partner Experience (PX) organization — Partner Success, Clinical Success, Implementation, Support, and PX Ops.

In this key role, you will own the systems, workflows, and analytics that power PX — including administration of Planhat and Zendesk — while keeping the post-sale motion tightly aligned with Sales, Marketing, and Finance.

As a trusted partner to leadership, you will provide actionable insights that align operations with company goals, helping to accelerate growth and optimize the partner journey — from implementation through expansion and renewal.

What You'll Do

Own the PX Tech Stack : Serve as administrator and product owner for Planhat and Zendesk — health scoring, playbooks, workflows, triggers, SLAs, routing, Salesforce integrations, and