VRV Product Specialist 2

Provides technical support to company owned (COD) and independent (IND) distributors, servicers and our in-house 800 Service Support Specialist as needed. Coordinate resolutions and corrective actions of field product quality issues. Conduct or participate in quality reviews with customers at their locations.

Produces technical literature, service training materials and service kits. Participates and provides input from a service perspective in product transition schedule meetings, dFMEA and other service design reviews.

Travel to conduct field investigation of field quality issues (as approved by Manager) Position Responsibilities may include: Troubleshoot and/or assist by phone distributors/branch/dealers in installation, quality, or service-related problems. Represents approximately 30% of position responsibility.

This includes assistance on the 800 line(s) as required upon request. Review service manuals, service letters, kit instructions, training material and technical communications. Maintain Product Quality Report (PQR) database. Prepare, interpret, and communicate special reports/studies.

Monitor and approve transition schedules, Engineering Change Notifications and Engineering Change Requests (ECN’s, and ECR's). Participate in product development; assist in assembly line issues and review of product returns for quality issues. Primary technical contact for distributor service managers.

Provides technical support to distributors and escalated support to dealers/servicers to resolve product problems or inquiries by telephone, fax, or email. Maintain Product Quality Report (PQR) database. Attend DFMEA, PFMEA & DQIP meetings and gets assistance in providing input.

Develop and use current training materials to train 800 Svc Support Specialist. Represent department at Product Development, Production, Quality and Transition Schedule Meetings, and provide input on improving serviceability and safety of products. Monitor transition schedules, Deviations, ECN/ECR’s