Training & Development Specialist

The Training & Change Enablement Specialist will support a cornerstone AI-enabled business transformation as Operations transition from legacy system to Salesforce.

Partnering with business & IT leaders, SMEs, project teams, and change management stakeholders, this role will design and deliver training and adoption programs that prepare employees for new processes, systems, and ways of working.

The successful candidate will develop and deliver role-based learning solutions, training materials, job aids, and readiness activities that drive adoption, build employee confidence, and minimize operational disruption.

Position Responsibilities: Training Strategy & Learning Design Develop and execute a training strategy supporting the transition to Salesforce. Conduct learning needs assessments and training impact analyses. Design role-based curricula, learning journeys, and adoption plans.

Align training activities with project milestones and deployment schedules Content Development & Knowledge Management Create instructor-led, virtual, and self-paced learning materials, job aids, and process documentation. Translate future-state processes into effective training content.

Maintain knowledge repositories and support resources Ensure training materials remain aligned with evolving business and system requirements. Training Delivery & Facilitation Deliver engaging training sessions to Claims employees, leaders, and support teams.

Facilitate train-the-trainer sessions and knowledge transfer workshops. Support learners throughout the training lifecycle and provide coaching during transition periods. Adapt delivery approaches based on learner feedback and operational requirements.

Adoption, Readiness & Performance Support Collaborate with Change Management and Business Readiness teams to assess organizational readiness. Support UAT, pilot, and deployment activities by identifying learning gaps and adoption risks. Monitor training effectiveness and user adoption metrics. Develop