Bilingual Investment Claims Adjudicator

Manulife Insurance business unit is a leading provider of insurance solutions that meet the diverse financial needs of Canadian families.

In collaboration with independent financial advisors across the country, we offer a suite of innovative wealth and protection solutions, including: segregated funds, mutual funds, annuities, guaranteed interest contracts, individual life insurance and one of the most comprehensive living benefit portfolios in the industry which includes critical illness, long term care and disability products.

We are currently seeking a Bilingual Claims Adjudicator to join our team to provide excellent service to our client base across Canada.

Empathetic, professional, highly organized and tenacious, the successful candidate thrives in a team environment and is motivated to maintain exemplary customer service to our clients when it matters most.

Position Responsibilities: Consistently provide exceptional service to internal and external customers by demonstrating the highest level of professionalism in all interactions Ability to communicate in a professional manner in written and verbal form.

Display empathy and predict needs of client through active listening. Review claims and ensure file is handled in a manner that is in accordance with procedures, Product, Privacy legislation, Pension legislation, Anti Money Laundering and Canadian Tax rules and regulations.

Document claim file to ensure accurate record of events. Obtain complete file information to ensure accuracy. Accurately update system to ensure accuracy of reserve calculations.

Required Qualifications: Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec. Basic mathematical skills required.

High level of comfort is a must to navigate through calls with grieving/emotional clients. Excellent interpersonal skills with strong ability to communicate pr