AI Deployment Manager

About Laivly Seeking curious and creative types! We are an ambitious company of innovators building and shaping the future of customer service technology.

Our solutions help the world’s biggest brands leverage artificial intelligence, machine learning, and digital automation in their contact centers to deliver better customer experiences.

Led by a team of established contact center experts, Laivly addresses the unique needs and challenges of customer service programs, with an emphasis on ethics in AI and the customer service agent experience. This role is open to all Canadian Residents.

About the role Laivly is looking for an Agent Deployment Manager to lead our most complex, strategic, and off-playbook customer deployments.

You will take ambitious AI opportunities and turn them into working solutions, owning deployment-level stakeholder alignment, solution decisions, delivery cadence, and measurable results from discovery through stable production.

This is a senior individual contributor role for someone who combines the structured thinking of a consultant, the instincts of a product builder, and the ownership of an operator.

You will work directly with client leaders and across Customer Success, Solutions, Product, and Engineering, remaining accountable even when execution spans multiple teams.

The Agent Deployment Manager owns the successful delivery of a defined deployment, while the Customer Success Manager retains ownership of the overall customer relationship, account strategy, adoption, renewal, and expansion.

The two roles operate as a partnership: the CSM defines the broader customer outcomes and commercial priorities, while the ADM determines how complex solutions will be designed, built, validated, and brought into stable production. This Canada-based remote role includes up to to 35% travel to client sites.

You will thrive here if you enjoy ambiguity, learn quickly, communicate with credibility, and want to build the actual solution rather than hand off