Technical Product Manager

JOB SUMMARY Guidehealth is on a mission to make healthcare affordable for everyone, and Rose, our in-house conversational Automation tools, plays a key role in making sure that everyone who needs access to healthcare can get the attention they need.

As Product Manager, you would own the end-to-end lifecycle for Rose, with use cases that range from care management to quality improvement outreach to customer service.

Your history of bringing order to complexity, and your willingness to be accountable for outcomes when the path isn't obvious, will help Rose deliver on a simple promise: that every patient is seen, heard, and followed up with.

In this role, you sit at the intersection of clinical operations, product development, data science, and software engineering, with the objective of scaling Rose’s capabilities across the organization.

WHAT YOU’LL BE DOING: Partner with clinical operations teams (Care Management, Quality, Population Health, Customer Service) to identify, prioritize, and collect requirements for Rose’s use cases.

Maintain and prioritize use cases, features, and enhancement requests, balancing clinical impact, technical feasibility, and organizational readiness. Own the project plan for Rose use cases from requirements through deployment, including timelines, milestones, dependencies, and risk mitigation.

Ensure timely and clear communication of priorities and activities to leadership and cross-functional partners. Analyze performance data to identify trends, surface improvement opportunities, and inform the roadmap.

Conduct regular call audits to ensure clinical accuracy, HIPAA compliance, appropriate tone, and adherence to approved scripts and conversation flows in partnership with clinical subject matter experts.

Ensure all use cases comply with applicable healthcare regulations, including HIPAA, CMS, URAC, DiME, and state-specific requirements. Facilitate regular program reviews with senior leadership, providing status updates, risk assessments,