Level 1 Support Technician

No, 'have you tried turning it off and on again?' is not beneath you here — it's literally step one... We're looking for a Tier 1 Help Desk Specialist who combines a great attitude with a genuine passion for helping people.

This is an entry-level role with constant client interaction, supporting small to mid-sized businesses and keeping their technology running smoothly. They are a growing Managed Services Provider known for their responsive, people-first approach to IT support.

Their clients count on them not just for technical fixes, but for a team that communicates clearly and treats every issue with care. Attitude and customer service come first.

Technical skills and tools can be taught — what matters most is genuinely enjoying helping people, staying calm under pressure, and bringing a strong work ethic. Don't have experience with the exact software listed below? Apply anyway! The one thing we really need is some prior experience in a support/helpdesk role.

📍 Fully remote | 3–6 month contract, with the possibility of extending further.

Responsibilities

Be the first point of contact for client issues via phone, email, and automated alerts. Triage tickets: identify the problem, assess severity, and escalate when needed. Keep clients updated throughout the resolution process — no one likes radio silence.

Configure and deploy new workstations; migrate data and applications. Troubleshoot Windows PCs, servers, and common hardware issues. Support Active Directory, DNS, file/folder security, print servers, and certificates. Monitor and troubleshoot client LAN environments.

Assist with endpoint security (BitDefender, Blackpoint) and email management (OpenText/AppRiver). Document everything in IT Glue — seriously, everything.

Requirements

6 months to 1.5 years of experience in a helpdesk or IT support role, ideally at an MSP or in a role supporting multiple clients simultaneously. Native English speaker — this is a deal breaker. You'll be on the phone with clients daily