IT Support Associate

**We are looking for a talented IT Support Associate to join our** **team** **in Systems/Information Technology** **for Cummins** **Darlington, County Durham, United Kingdom.

** _This_ _is an_ _exciting_ _opportunity_ _for_ _a recent_ _graduate_ _or_ _early-career_ _professional with a_ _passion_ _for_ _technology_ _,_ _problem_ _solving_ _, software development, business systems,_ _and_ _digital innovation.

_ _Working_ _alongside_ _experienced_ _IT professionals_ _,_ _you_ _will_ _support_ _critical_ _manufacturing_ _and_ _supply chain business operations_ _while_ _developing_ _the technical,_ _analytical_ _,_ _and_ _business skills needed_ _to_ _build_ _a successful_ _career_ _within_ _enterprise_ _technology_ _.

_ _You_ _will_ _gain_ _hands-on experience with_ _industry-leading_ _applications_ _, data_ _analytics_ _,_ _automation_ _platforms,_ _and_ _emerging_ _Artificial Intelligence technologies_ _that_ _support_ _operational_ _excellence_ _across_ _the_ _Cummins_ _Darlington_ _Campus. _ Working onsite - Monday to Friday 9.

00am to 5. 00pm (with flexibility) The compensation for this role is aligned with a local bargained or unionized agreement.?

**In this role, you will make an impact in the following ways:** + Provide application and technology support for business-critical systems that enable Manufacturing, Supply Chain, Engineering, and Plant Operations across the Cummins Darlington Campus.

+ Learn, support, and develop expertise in key enterprise applications including Oracle E-Business Suite (ERP), Dassault Manufacturing Execution System (CMES), and Microsoft Power Platform (Power BI, Power Apps, Power Automate), working alongside experienced team members to deliver business solutions and operational improvements.

+ Investigate and resolve application, data, integration, and system-related issues by applying structured problem-solving techniques and collaborating with senior team members to deliver timely and effective solutions.

+ Partner with business stakeholders to understand operational challenges, analyze requirements, and identify opportunities to improve processes, efficiency, quality, and user experience through technology solutions.

+ Support the design, development, testing, deployment, and continuous enhancement of business applications, reports, workflows, and digital solutions.

+ Contribute to digital transformation initiatives by helping deliver automation, analytics, reporting, and process improvement solutions using modern technologies such as Microsoft Power Platform and Artificial Intelligence tools.

+ Assist in gathering and translating business requirements into solution designs, test scenarios, functional specifications, and successful technology implementations.

+ Develop and maintain support documentation by creating, updating, and improving process documentation, work instructions, and technical standards to promote consistency and operational excellence.

+ Participate in root cause analysis, continuous improvement, and innovation activities by identifying recurring issues and recommending sustainable solutions that deliver measurable business value.

+ Collaborate with local and global business teams, IT specialists, vendors, and project teams to support technology projects, application enhancements, and strategic business initiatives.

+ Build technical and functional expertise in enterprise systems and emerging technologies while developing into a trusted IT Applications Analyst supporting digital transformation across Manufacturing and Supply Chain operations.

**To be successful in this role you will need the following:** + IT Degree in Computer Science, Information Technology, Software Engineering, Data Analytics, Information Systems, Engineering, or a related discipline.

+ Experience in an IT support or applications-focused role, with an interest in software, business systems, coding, and application support rather than hands-on hardware maintenance.

+ Strong analytical and problem-solving skills, with the ability to make sound decisions, troubleshoot technical issues, and identify effective solutions in a fast-paced environment. + Interest in software development, business systems, digital technologies, data analysis, automation, or process improvement.

+ Understanding of business applications, databases, systems integration, software testing, or programming concepts gained through education, internships, projects, or work experience.

+ Excellent communication and collaboration skills, with the ability to work effectively with end users, technical teams, and business stakeholders while clearly conveying technical information to different audiences.

+ Proactive and accountable approach to work, demonstrating initiative, ownership, and the ability to manage priorities while delivering high-quality support and meeting commitments.

+ Business awareness and stakeholder focus, with the ability to understand broader business processes, balance stakeholder needs, and contribute to continuous improvement through effective teamwork and customer-focused service.

+ Interest in Manufacturing, Supply Chain, Digital Transformation, Artificial Intelligence, and the application of technology to solve real business challenges.

**Education/ Experience:** + Bachelor's Degree in Computer Science, Information Technology, Software Engineering, Information Systems, Data Analytics, Engineering, or a related discipline preferred. + Requires relevant work experience or specialized skills obtained through education, training or on-the-job experience.

+ Demonstrated ability to learn new technologies quickly and apply analytical thinking to solve business and technical challenges. **Job** Systems/Information Technology **Organization** Cummins Inc.

**Role Category** On-site with Flexibility **Job Type** Office **ReqID** 2433372 **Relocation Package** No **100% On-Site** Yes Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.