Senior SAP Specialist

Role Overview We are looking for an experienced SAP SD/MM Business Analyst / Consultant to support the organization in managing SAP and other applications-related incidents, delivering projects, and driving continuous improvements across business processes and systems.

The ideal candidate will have strong hands-on experience in SAP Sales & Distribution (SD) and Materials Management (MM), combined with proven capabilities in incident management, project management, process optimization, and stakeholder management.

This role requires a hands-on and adaptable IT professional who is willing to work beyond a single application or functional area.

While the primary focus will be SAP SD/MM, the successful candidate will have the opportunity to gain exposure to the wider application environment and take ownership of additional operational responsibilities, including application support, account maintenance, and cross-application initiatives.

The candidate should therefore be comfortable moving between business analysis, incident management, project delivery, process improvement and operational support depending on business priorities.

Key Responsibilities

1. Incident & Problem Management - Act as a key point of contact for SAP SD/MM incidents and production issues. - Analyze incidents, identify root causes and coordinate resolution with internal teams, SAP support partners and vendors. - Ensure incidents are prioritized, tracked and resolved within agreed service levels.

- Identify recurring issues and drive problem management and permanent fixes, rather than relying on workarounds. - Conduct root cause analysis and recommend preventive measures. - Monitor incident trends and identify opportunities to improve system stability and support quality.

- Ensure proper documentation of incidents, resolutions, known errors, and support procedures. - Continuously improve the incident management and SAP support processes. 2. SAP SD/MM Business Analysis - Provide functional expertise