Microsoft Dynamics 365 Finance & Operations (D365 F&O) Functional Consultant

Role Summary We are seeking a highly motivated Microsoft Dynamics 365 Finance & Operations Functional Consultant to support and maintain enterprise D365 F&O solutions for global customers. The consultant will be responsible for incident resolution, service request handling, minor enhancements, user support, process optimization, and ensuring smooth business operations across Finance and Supply Chain functions. The ideal candidate should possess strong functional knowledge of D365 F&O, experience in support environments, and the ability to collaborate with business users, technical teams, and stakeholders across geographies. Domain expertise in Finance, Manufacturing, Supply Chain, Retail, or Distribution will be an added advantage Key Responsibilities Application Support & Maintenance Provide Level 2 and Level 3 functional support for Microsoft Dynamics 365 Finance & Operations. Analyze, troubleshoot, and resolve functional issues within SLA timelines. Monitor ticket queues and manage incidents, service requests, and problem tickets. Perform root cause analysis and implement preventive measures. Coordinate with Microsoft and technical teams for issue resolution. Business Process Support Understand client business processes and provide functional guidance. Support Finance, Procurement, Inventory, Warehouse, Sales, and Production processes. Assist users in resolving transactional and process-related issues. Validate business requirements and recommend standard D365 F&O capabilities. Change Requests & Enhancements Configure system changes and support minor enhancements. Prepare functional specifications for development requirements. Coordinate testing activities and validate solutions. Support periodic releases, deployments, and regression testing. User Training & Documentation Create knowledge articles, SOPs, and support documentation. Conduct user training sessions and knowledge transfer activities. Assist end-users with process adoption and best practices. Stakeholder Management Act as a primary functional point of contact for assigned business areas. Participate in support governance meetings and service reviews. Communicate issue status, risks, and recommendations to stakeholders. Page Break Functional Areas Expertise Candidates should have experience in one or more (Finance or Supply Chain) of the following modules: Finance General Ledger Accounts Payable Accounts Receivable Fixed Assets Cash & Bank Management Budgeting Financial Reporting Supply Chain Management Procurement & Sourcing Inventory Management Warehouse Management Sales Order Processing Product Information Management Manufacturing Production Control Master Planning Bill of Materials Cost Management Project Operations (Preferred) Project Accounting Resource Management Project Costing Page Break Required Skills Functional Skills Strong knowledge of Microsoft Dynamics 365 Finance & Operations. Experience in Application Maintenance & Support (AMS) engagements. Ability to analyze and resolve business process issues. Understanding of ERP support processes and ticket management. Experience with business requirement gathering and documentation. Support Skills Incident Management Problem Management Change Management SLA Compliance Root Cause Analysis (RCA) User Support and Training Tools Knowledge Dynamics 365 Finance & Operations Lifecycle Services (LCS) Azure DevOps Microsoft Office Suite Power Platform exposure (preferred) Bachelor’s degree in finance, Engineering, Supply Chain, Information Technology, or related discipline. MBA, CA, CMA, CPA, ICWA, or equivalent domain qualifications are an added advantage.