Manager, Customer Service (Manila, 00, PH)

MANAGER, CUSTOMER SERVICE Wholesale & Franchise Accounts, Philippines (M4) Department Wholesale Reports to Director, Wholesale Philippines (M2) Location Philippines Grade M4 Personnel managed Customer Service FTE (2) External (3) Additional scope Operational oversight of supporting service resources, as applicable Purpose / Mission Manage and develop the Customer Service function for Wholesale and Franchise accounts in the Philippines, ensuring reliable daily execution, accurate customer-order administration, and achievement of agreed service levels. This role is responsible for the transition of Customer Service from primarily transactional support toward proactive service management, clearer accountability, stronger commercial partnership, and continuous improvement. The Manager, Customer Service is the lead for defined Wholesale and Franchise order-management activities, including allocation and stock reservation coordination, approved system redating, delivery-note execution, orderbook and inventory-related system cleansing, and fulfilment performance reporting. Account Managers provide commercial priorities, while OBF provides orderbook, availability, phasing, redating, cleansing, and fulfilment recommendations. The role does not own broad end-to-end orderbook fulfilment execution. Responsibilities Functional Implement the Customer Service direction and standards for Wholesale and Franchise accounts in alignment with local business priorities and applicable global or area guidance. <span style=&qu