German-speaking Customer Support Agent

Are you a German speaker looking to build an international career? Join our team in Athens and provide customer and after-sales support for premium household appliances. Location: Piraeus, Athens, Greece Salary: €1,400 gross per 14 month + bonuses + full relocation package Work Model: On-site (Monday to Friday; working hours from 10:00 to 19:00) Your Role As a German-speaking Customer Service & Technical Support Agent, you will provide after-sales support and troubleshooting, assisting customers with product, delivery, and refund inquiries via phone, email, and chat. Your Responsibilities • Provide German-speaking customer service and after-sales support via phone, email, and chat • Troubleshoot product functionality and technical issues related to household appliances • Handle customer inquiries regarding deliveries, refunds, and product-related concerns • Accurately document customer interactions and manage cases using Salesforce • Provide professional and solution-oriented support throughout the customer journey • Assist English-speaking customers from the UK and Ireland when required • Contribute to additional customer support channels and projects during low seasons • Work with innovative and AI-powered applications when required • Maintain high levels of customer satisfaction and service quality What We Are Looking For • Fluent or native-level German with C1 proficiency • English proficiency at B2-C1 level for training and internal communication • Previous experience in customer service, customer support, technical support, helpdesk, call center, or contact center is preferred but not essential • Excellent communication and problem-solving skills • Typing speed of at least 25 words per minute • Ability to confidently use customer support and CRM tools such as Salesforce • Customer-oriented, professional, and solution-driven mindset • Comfortable working in an international and dynamic environment What We Offer • €1,400 gross monthly salary per 14 months • Monthly productivity bonus of up to €250 based on target achievement • Transportation bonus of up to €100 per month, proportional to on-site working days after training • International and dynamic working environment • Opportunity to gain experience in customer service, technical support, after-sales support, CRM, and digital customer experience Why Join? This is an excellent opportunity for German speakers looking to develop their career in customer service, technical support, after-sales support, troubleshooting, helpdesk, and customer experience . You will work with an internationally recognized premium appliance brand, develop your technical and customer service skills, and build valuable experience in a multicultural working environment in Athens, Greece. Apply now and start your international career as a German-speaking Customer Service & Technical Support Agent in Athens, Greece.