Credit Control Manager

Position: Credit Control Manager Location: Port Elizabeth Requirements: • Grade 12 • Bachelor's degree in Business Management, Operations Management, Finance, or a related field will be advantageous • Relevant debt collection or credit management certifications will be advantageous • Minimum 5 years' experience in a debt collection, credit, or financial services environment • Minimum 3 years' experience in a senior operational or management role • Proven experience managing large operational teams and complex workflows • Strong understanding of South African debt collection legislation and regulatory frameworks • Proficient in collections systems, reporting tools, and Microsoft Excel • Advanced Microsoft Excel skills Responsibilities: • Oversee daily operations across all collection channels (call centre and legal collections) • Ensure collection strategies are executed efficiently to meet or exceed recovery targets • Monitor and manage operational costs, productivity, and resource allocation • Implement and refine operational workflows to improve efficiency and scalability • Define, track, and report on key operational KPIs (e.g. collection rates, contact ratios, PTP conversion, cost-to-collect) • Analyse performance data and implement corrective actions where required • Drive continuous improvement initiatives based on data driven insights • Ensure full compliance with applicable legislation and regulations, including: • National Credit Act (NCA) • Council for Debt Collectors (CDC) rules • Protection of Personal Information Act (POPIA) • Consumer Protection Act (CPA) • Lead, mentor, and develop team leaders and operational staff • Set performance objectives, conduct performance reviews, and manage disciplinary processes where necessary • Foster a high-performance, ethical, and customer-centric culture • Support recruitment, onboarding, and training of operational staff