Installations Specialist

About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. Role Overview: We are looking for a Payment Installations Specialist to join our growing team. In this role, you will play a key part in enabling, configuring, and supporting Planet products and payment solutions for our merchants. You will work across teams to ensure seamless delivery, technical accuracy, and an outstanding customer experience. This is an exciting opportunity for a technically minded professional who enjoys problem-solving, collaborating with stakeholders, and working in the dynamic world of integrated payments. What You Will Do: • Fully enable and configure all Planet products and solutions (card present and e-comm products) • Test, troubleshoot, and validate Planet solutions both remotely and on-site • Liaise with merchants and internal departments to ensure solutions are delivered on time and to the correct build specifications • Ensure all solutions are configured according to required standards and compliance guidelines • Provide accurate, valid, and complete information throughout the installation lifecycle • Collaborate with internal teams to review contracts and ensure correct configurations and billing models • Provide internal and external technical advice and guidance on Planet solutions • Follow up on installations, analyze outcomes, and report on solution status • Work closely with internal stakeholders to deliver the best possible service and customer experience • Adapt to new tasks and challenges with a proactive and open mindset • Follow communication procedures, internal guidelines, and company policies • Communicate confidently and professionally when addressing merchant questions or concerns Who You Are : • An understanding of the integrated payments ecosystem • Excellent organizational skills and the ability to work under tight deadlines • A collaborative approach and strong team player attitude • Previous experience in payments, POS, or Tax Free solutions (strong advantage) • A technical mindset with a clear focus on customer experience • The flexibility to switch priorities while maintaining high service levels • Professional communication skills and confidence when engaging with merchants At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.