AI Product Manager - Agentic Platform (Global) (Remote, Any Location, ES)

About Us Foundever ™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands.

Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

We are looking for a highly skilled AI Product Manager – Agentic Platform in the CET time zone (EMEA region, South Africa, Egypt or India) to lead the development of Foundever ’s internal agentic platform—empowering teams across the organization to design, build, and scale agentic and automation-based solutions.

Job Summary

We are seeking an experienced and technically strong AI Product Manager to join our growing AI Product & Design team, with ownership of Foundever ’s agentic platform.

This platform enables internal users to create agentic systems, automation workflows, and AI-driven solutions that improve efficiency, scalability, and innovation across the business.

In this role, you will lead the product vision, roadmap, and delivery of an AI-native platform built on LLMs, automation frameworks, and conversational AI technologies.

You will work closely with engineering, data science, UX, and business stakeholders to identify high-impact automation use cases and translate them into scalable platform capabilities.

Primary Job Responsibilities Own the end-to-end product lifecycle of Foundever ’s agentic platform—from vision and discovery to delivery, adoption, and continuous improvement. Define and evolve the product roadmap for agentic capabilities, automation workflows, and AI orchestration aligned with business objectives.

Partner with stakeholders across operations, CX, IT, and analytics to identify, prioritize, and shape high-value automation and agentic use cases. Translate complex business and technical needs into clear product requirements, user storie