Director, Technical Business Operations

The Director, Technical Business Operations is a business- facing role leading operational governance across Retirement & Wealth, including risk and compliance, third-party management, business continuity, operational resilience, and records management.

This role partners with business, risk, compliance, technology, and operations leaders to ensure programs are executed consistently, documented appropriately, and aligned with enterprise standards.

Reporting within the Business Operations / COO organization, this leader strengthens accountability, operating discipline, control effectiveness, and leadership visibility while enabling strategic execution.

Position Responsibilities: Governance, Risk & Business Execution Lead operational governance programs across Retirement & Wealth and advise leaders on risk, compliance, resilience, technology, data, records, and third-party requirements.

Maintain governance frameworks, procedures, controls, documentation, and annual roadmaps. Coordinate reviews, attestations, evidence, testing, remediation, audit responses, and regulatory deliverables. Track program status, escalate risks and overdue actions, and drive accountability for commitments.

Third-Party Governance & Operational Resilience Lead Third-Party Risk Management and Vendor Management program execution, including assessments, attestations, trigger-event reviews, issue management, and reporting.

Partner with business, finance, technology, procurement, risk, and compliance teams to strengthen vendor oversight and meet regulatory obligations. Coordinate business continuity planning, resilience testing, recovery exercises, and plan maintenance across supported functions.

Controls, Data & Information Governance Oversee governance for End User Computing Solutions, Process Criticality & Impact Risk Assessments, and related operational risk programs. Ensure required ownership, reviews, testing, approvals, records, and evidence are maintained in enterprise systems. Lead records