Ozi - Senior Manager - Rider Management

Company Overview: OZI Technologies Private Limited is a dynamic player in the logistics and mobility-tech sector, focused on building robust infrastructure for last-mile delivery and fleet management. By leveraging cutting-edge technology and data-driven insights, the company optimizes delivery networks to enhance efficiency for e-commerce and hyperlocal platforms. Operating at a significant scale, OZI Technologies is committed to streamlining complex logistics operations through innovation and operational excellence, fostering a culture of agility and high performance. Role Overview: The Senior Manager - Rider Management will lead the end-to-end strategy for our fleet operations, ensuring optimal rider productivity and retention. You will work closely with cross-functional teams, including product, data analytics, and regional operations, to translate business goals into actionable rider-centric initiatives. By managing the full rider lifecycle - from onboarding and training to performance optimization and engagement - you will directly influence the company's delivery reliability and overall operational cost-efficiency. This role is based in Gurugram and requires a hands-on leader capable of navigating high-pressure environments to drive measurable business outcomes. Key Responsibilities: - Design and execute comprehensive rider lifecycle management strategies to improve retention rates and fleet stability across all operational zones. - Analyze large datasets to identify operational bottlenecks and implement data-backed solutions that enhance fleet utilization and delivery speed. - Lead process excellence initiatives by standardizing rider workflows and SOPs to ensure consistency and efficiency in daily logistics operations. - Manage key internal and external stakeholders to align fleet capacity with fluctuating demand patterns and business growth requirements. - Oversee the performance management framework for riders, implementing incentive structures and training programs that drive high-quality service delivery. - Monitor real-time fleet metrics and provide actionable insights to leadership to mitigate risks and capitalize on operational opportunities. Required Skillset: - Demonstrated expertise in managing large-scale fleet operations or logistics networks with a focus on rider-facing metrics. - Strong analytical capabilities with the ability to derive insights from complex datasets to drive strategic decision-making. - Proven track record in stakeholder management, with the ability to influence cross-functional teams and drive consensus in a fast-paced environment. - Exceptional process orientation, with a history of implementing systems that improve operational efficiency and reduce overheads. - Clear and persuasive communication skills, essential for leading large teams and presenting strategic updates to senior management. - A minimum of 6 - 10 years of professional experience in operations or logistics, preferably within the tech-enabled delivery space. - An educational background from a premier institute is highly preferred, reflecting a strong foundation in management or engineering. - Ability to work effectively in an on-site environment in Gurugram, maintaining a high level of engagement with field operations and corporate teams.