(fluent French & English) Technical Support Consultant (remotely)

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.

So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited?

Let’s see what it takes 💛 What you will do: Provide technical support via phone, email, and chat in a professional and efficient manner; Troubleshoot technical issues and provide step-by-step guidance to customers; Collaborate with other departments to resolve customer issues; Escalate complex issues to the appropriate team for resolution; Document customer interactions and inquiries in D365; Continuously improve customer support processes and procedures; Maintain a high level of product knowledge and stay up to date with company updates and changes.

What you need to succeed in this role: Excellent English and French communication skills (at least C1 for both spoken and written); At least 1 year of experience in customer support role (technical support preferably) in a fast-paced environment; Familiarity with CRM systems and basic technical support (understanding of APIs, OS, SaaS tools); Strong problem-solving and troubleshooting skills, with constant attention to detail.

Ability to multitask and prioritize effectively; Exceptional interpersonal and team-player skills; Ability to communicate technical information to non-technical customers; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Benef