Customer Renewals Manager

Job Purpose As a Customer Renewals Manager, you will be responsible for owning and managing a high-value portfolio of enterprise renewals.

This role is central to our success, focusing on maximizing customer outcomes by proactively guiding renewal journeys, strengthening retention, and building lasting value through strategic, customer-centric engagement.

You will partner closely with Sales, Finance, Legal, and other internal teams to ensure renewal success and support long-term business growth.

Job Overview

Key Responsibilities Renewal Management: Own and manage a high-value enterprise renewal portfolio spanning government institutions, global airlines, and technology companies across EMEA, NASA, and APAC.

Customer Relationship Management: Maximize customer outcomes by proactively guiding renewal journeys, strengthening retention, and building lasting value through strategic, customer-centric engagement.

Cross-Functional Collaboration: Partner closely with Sales, Finance, Legal, and other internal teams to support renewal execution and identify potential growth opportunities.

Risk Identification & Retention Support: Monitor customer renewal activity and proactively identify risks to renewal success, escalating concerns and partnering with internal stakeholders on retention efforts.

Forecasting & Pipeline Management: Maintain accurate renewal forecasts, pipeline tracking, and CRM hygiene to support business visibility and planning.

Process Execution & Operational Excellence: Follow established renewal processes and contribute feedback and ideas to improve efficiency, scalability, and customer experience.

Negotiation & Commercial Support: Support renewal discussions and pricing conversations within established guidelines to help drive mutually beneficial outcomes. Customer Advocacy: Act as a customer advocate internally, ensuring customer needs and feedback are communicated effectively across teams.

Skills & Experience Experience: 3–5 years in renewals, account manag