Senior Client Success Manager

The Opportunity We're looking for a Senior Customer Success Manager to join our growing Customer Success team. This is a remote role, ideally based near Seattle, Washington, providing the opportunity to partner closely with some of our largest and most strategic clients.

As a Senior Customer Success Manager at ESW , you'll play a pivotal role in helping global brands unlock value and accelerate growth through our market-leading cross-border commerce solutions.

You'll own and develop relationships across a portfolio of enterprise customers, serving as a trusted advisor and strategic partner who understands their business objectives and helps them achieve measurable success.

You'll lead the onboarding and growth journey for new and existing customers, develop and execute tailored account plans, and champion customer needs across the organization.

Success in this role requires a blend of commercial acumen, relationship management, strategic thinking, and a passion for helping customers succeed. What You'll Own Own a portfolio of strategic enterprise clients, driving revenue growth, retention, adoption, and customer satisfaction.

Develop and execute account strategies that identify expansion opportunities, mitigate risk, and maximize long-term customer value. Lead Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), and strategic planning sessions with client stakeholders.

Act as the primary point of contact and trusted advisor for client leadership teams, providing guidance on ecommerce strategy, industry trends, and ESW capabilities. Analyze customer performance data and develop actionable recommendations to improve commercial outcomes and operational efficiency.

Lead cross-functional initiatives involving Delivery Services, Operations, Product, Engineering, Sales, and Finance to ensure successful delivery of client objectives. Drive onboarding, implementation, and adoption activities for new customers and new product launches within existing accounts