Change Management Consultant

Job Title: Change Management Consultant Location: Toronto, Ontario Work Model: Onsite Duration: 6 months Extension: 1 Time Must Haves • Demonstrated experience in leading large scale enterprise-level (multi-ministry) change initiatives. • Ability to develop and implement change strategies in multi-stakeholder environments, aligned with enterprise IT goals. • Ability to create and execute multi-year change roadmaps for the business stakeholders • Experience developing communication plans and craft clear, compelling materials (e.g., decks, newsletters, FAQs) for diverse audience, including executive-level communications, able to present complex ideas clearly and persuasively. • Experience conducting workshops, briefings, and training sessions Description / Responsibilities / Skills Responsibilities • Work with organizations, providing expertise, consultative advice, guidance and coaching to build knowledge of change management principles, methodologies, and tools • Be an active and visible coach to support leaders, partners and stakeholders in their role as change champions • Partner and work collaboratively with project managers, business analysts, process improvement specialists, and leadership to integrate change practices • Leads stakeholder management, including identification and analysis of key stakeholders, and development of stakeholder engagement strategies • Identify potential people side risks and anticipated points of resistance and develop plans to mitigate or address concerns • Administer measurement systems to track adoption, utilization, and proficiency of individual changes General Skills • Strong conflict management, interpersonal and communication skills (written and verbal) • Experience with project management fundamentals and understanding of the lifecycle of a project • Excellent active listening skills • Strong analytical and decision-making abilities Desirable Skills • Experience identifying and assessing change impacts to the organization's business processes and technology solutions • Experience coordinating efforts with other subject matter experts, including communications specialists, training specialists, and human resource consultants • Experience defining and measuring success metrics and monitor change progress to track adoption, utilization and proficiency • Ability to influence others, at all levels within the organization, and move towards a common goal Deliverables • Develop change management strategies, plans and framework • Lead development of sponsor roadmaps, stakeholder assessments, training plans, and resistance management throughout project lifecycle • Design and conduct change readiness assessments, evaluate results, and present findings to stakeholders • Develop approach to embed/institutionalize change to sustain benefits, including knowledge transfer and performance management • Build consensus among clients/partners and stakeholders on specific changes designed to better meet their needs Experience & Skill Set Requirements Change Management Strategy and Execution Expertise - 50% • Experience supporting digital transformation, e.g., enterprise platform onboarding projects. • Proven success in driving adoption and minimizing resistance in complex environments • Experience conducting stakeholder impact assessment and readiness evaluations Stakeholder Engagement and Communication Skills - 30% • Strong facilitation and interpersonal skills • Ability to build trust and consensus among diverse stakeholders including technical and non-technical audiences, e.g., ministries, clusters, and governance bodies. • Experience in developing and maintaining effective partnerships with leaders and stakeholders, gather organizational information, and provide strategic advice and coordination. Governance, Performance Measures and OPS Context - 20% • Experience supporting complex multi-organizational governance structure, and executive approval processes. • Experience developing KPIs and metrics to assess change effectiveness • Ability to conduct post-implementation reviews and lessons learned for continuous improvement • Familiarity with Ontario Public Service (OPS) or similar government environments, including understanding of regulatory compliance service delivery contexts.