Project Manager CRM

Job Summary: The ConnectPEI eCRM Project Manager will lead the implementation of the Province's Enterprise Client Relationship Management system using an Agile-Iterative approach. This role involves managing project governance, planning, execution, and delivery to ensure the successful deployment and operational transition of the eCRM platform, while collaborating with stakeholders and cross-functional teams. Responsibilities: • Leverage CRM knowledge to manage the ConnectPEI eCRM project. • Follow Agile Iterative Methodology and utilize provided program templates. • Develop and maintain project governance structures and decision-making processes. • Define project objectives, scope, requirements, and deliverables with stakeholder approval. • Plan, estimate, and schedule project tasks, resources, timelines, and milestones. • Develop and implement project management and implementation strategies. • Monitor and execute project plans, budgets, and expenditures. • Identify, document, report, and mitigate project risks and issues. • Perform change management to achieve project deliverables. • Manage communication and reporting through status updates, meetings, and documentation. • Ensure quality completion of project documentation and obtain necessary approvals. • Establish and approve operational plans and transition projects to operational teams. • Collaborate closely with program and project team members. • Perform other duties as assigned by the Province. Required Skills & Certifications: • Minimum five (5) years of project management experience in complex environments. • At least two (2) years of experience with Customer Relationship Management (CRM) Commercial off-the-Shelf (CoTS) products. • Proficiency in Agile methodologies, preferably Agile-Iterative. • Strong ability to prioritize and manage multiple tasks within team settings. • Experience creating and managing project plans using MS Project Online or equivalent software. • Excellent verbal and written communication and presentation skills. • Experience working in dynamic, multifaceted, mostly remote team environments. • Strong customer service orientation. Preferred Skills & Certifications: • Project management certification. • Experience as a Project Manager for Oracle Fusion Cloud Sales and Service CRM. • Change management experience. • Experience working with government organizations and the Province. • Familiarity with MS Azure DevOps. Special Considerations: • Must adhere to Agile Iterative delivery methodology and program templates. • Work may involve managing multiple contracts and resources. • Project timelines and scope may be adjusted by the Province. Scheduling: • Work term tentatively from October 8, 2026, to October 8, 2027, with possibility of extension. • Work schedule to be determined in alignment with project needs and stakeholder requirements.