Consumer Onboarding Strategy Advisor

Become a part of our caring community Humana is undertaking a strategic transformation towards becoming a consumer-driven health care company. As part of this, the member onboarding experience has been identified as a critical moment in the customer engagement lifecycle.

We are seeking a Consumer Onboarding Strategy Advisor to help progress this important work. This role offers a unique opportunity to lead and transform new member experiences during one of the most pivotal moments in their journey with Humana – when they first join.

Reporting to the Strategy Advancement Principal - Onboarding Strategy, you’ll partner with teammates in Enterprise Growth and with cross-functional partners (e. g. , Marketing, Digital, Call Centers, Stars, etc.) to set the strategic vision for the reimagined onboarding experience.

Thinking and acting big and small, this candidate will ensure that the program’s strategy, measurement plan, and consumer research priorities maintain a continuous feedback loop with our execution partners.

This will also involve ensuring that workstreams stay aligned, on track, and in service of a thoughtful and helpful onboarding experience that delights customers and supports business objectives.

Additionally, this candidate will be closely involved in executive stakeholder engagement, including preparing for highly visible executive forums to showcase progress and impactacross different strategic opportunities,escalating roadblocks, gathering commitments, and reconciling input.

This is not a feature roadmap role; it's a program leadership role with a dual focus: (1) ensuring that our onboarding approach continuously advocates for member needs (2) driving value for our business.

You will act as a champion for our members to ensure that their needs are being met at every step of their journey and defining a delivery approach that produces incremental value. Additional Responsibilities: Serve as a strategic product manager(with member experience as yourproduct)