Consumer Onboarding Strategy Execution Lead

Become a part of our caring community Humana is undertaking a strategic transformation towards becoming a consumer-driven health care company. As part of this, the member onboarding experience has been identified as a critical moment in the customer engagement lifecycle.

We are seeking a Consumer Onboarding Strategy Execution Lead to help progress this important work. This role offers a unique opportunity to lead and transform new member experiences during one of the most pivotal moments in their journey – when they first join Humana .

Reporting to the Strategy Advancement Principal - Onboarding Execution,you’ll partner with teammates in Enterprise Growth and cross-functionally (e. g. , Marketing, Digital, Call Centers, Stars, among others) to facilitate the delivery of a reimagined, omni-channel onboarding experience for our members.

Thinking and acting big and small, you will activate partners across the enterprise to ensure that the program strategy is brought to life through small-scale pilots, in-market testing, or via full-scale launch.

This will also involve ensuring that workstreams stay aligned, on track, and in service of a thoughtful and helpful onboarding experience that delights customers and supports business objectives.

Additionally, this candidate will be closely involved in executive stakeholder communication, including preparing for highly visible executive forums to showcase progress and impactacross different strategic opportunities, escalating roadblocks, gathering commitments, and reconciling input.

This is not a feature roadmap role; it's a program leadership role with a dual focus: (1) ensuring that our onboarding approach continuously advocates for member needs while (2) driving value for our business.

You will act as a champion for our members to ensure their needs are being met at every step of their journey while defining a delivery approach that produces incremental value. Additional Responsibilities: Lead execution of Humana 's Enterprise