Stratacent - Senior Analyst - HR Operations & Shared Services

Position: Senior Analyst - HR Operations & Shared Services Location: Viman Nagar, Pune Shift Time: 2PM/3PM - 11 PM/12 AM Employment Type: Full Time Required Exp: 12+ years Role Summary: Stratacent is looking for a strong HR Operations professional with 12+ years of hands-on experience in HR Operations & Shared Services, who will be responsible for leading end-to-end HR service delivery for a large, global workforce. This role drives operational excellence across the employee lifecycle, HRIS governance, shared services transformation and process automation. The incumbent acts as a strategic partner to HR leadership, business stakeholders, and cross-functional teams while ensuring compliance, high service quality and superior employee experience. Key Responsibilities: - Lead global HR Shared Services operations covering onboarding, employee lifecycle management, HRIS transactions, and offboarding. - Act as the escalation point for complex employee lifecycle, payroll, compliance, and benefits-related issues. - Serve as Process Owner and Subject Matter Expert for HRIS platforms including Workday, Zendesk, and other digital HR tools. - Partner with HR Technology and IT teams to design, test, and deploy system enhancements and new functionalities. - Oversee centralized onboarding, including background verification, documentation compliance, system provisioning, and induction programs. - Manage end-to-end offboarding processes, including exit interviews, final settlement inputs, and statutory compliance. - Coordinate with payroll, finance, IT, and security to ensure seamless employee transitions. - Design and deliver HR dashboards, MIS reports, SLA performance metrics, and employee experience insights for senior leadership. - Use HR analytics to forecast workloads, optimize resource planning, and identify operational inefficiencies. - Conduct HR audits, data quality checks, and root-cause analysis to improve service reliability. - Collaborate with global and regional HR teams, business leaders, finance, payroll, compliance, and IT. - Manage third-party vendors for background verification, HR systems, and benefits administration. - Act as the primary point of contact for shared services governance across Stratacent global. Must Have: - Drive HRIS governance and implementation (Workday implementation (end-to-end), Zendesk). - Lead automation & digital initiatives (Power Automate, Copilot, chatbots). - Ensure data accuracy, compliance and reporting. - Collaborate with cross-functional teams (HR, IT, Payroll, Finance). - Strong hands-on experience with HR tools & automation. - Good HR analytics & reporting skills. - Strong problem-solving and process improvement mindset. - Experience driving innovation / AI-led HR initiatives. Good to Have: - HRBP exposure. - Experience in global/shared services setup. Qualifications & Certifications: - MBA in Human Resource Management (preferred with Finance exposure). - Bachelor's degree in Commerce or equivalent. - Certifications in HRBP, People Analytics. - Exposure to AI-enabled HR tools and automation technologies is an advantage. Employee Benefits: - Group Medical Insurance. - Cab facility. - Meals/snacks. - Continuous Learning Program.