German-Speaking Customer Service Agent

German-Speaking Customer Service Agent Full-time | Remote | CET Business Hours About The Global Talent Co. We connect exceptional global talent with innovative technology and lifestyle companies worldwide. Our mission: everyone deserves equal access to opportunity, regardless of where they were born. Join our community of 25,000+ professionals building meaningful careers with leading international companies.

About the Company

You'll Be Working With You'll be joining a fast-growing European consumer lifestyle and wellness brand with a strong digital presence and a loyal customer base across the DACH region.

This is a dynamic, detail-oriented team that takes customer experience seriously — your work will have a direct and visible impact on how the brand is perceived.

The Opportunity This company is looking for a reliable, polished German-Speaking Customer Service Agent to join their customer care team — and they need someone who can hit the ground running.

You'll be handling customer enquiries in German, resolving issues with care and professionalism, and helping ensure every customer interaction reflects the brand at its best. This is a role for someone who is not just comfortable in a customer-facing position, but who takes genuine pride in doing it well.

Reliability and strong written German are non-negotiable. If you show up, communicate clearly, and care about quality — this is a great fit.

What You'll Be Doing Responding to customer enquiries via email and other written channels — professionally and promptly — in German Resolving issues, complaints, and questions with empathy and efficiency Ensuring every customer interaction reflects the company's standards and brand voice Identifying recurring issues and flagging them to the broader team Keeping records accurate and up to date Collaborating with internal teams to ensure seamless customer experiences What We're Looking For Native or fluent German speaker — this is a hard requirement; all customer communication