Rental Contact Center Repair Associate - REMOTE Atlanta, GA Metro

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Rental Contact Center Repair Associate provides real-time technical support and phone-based troubleshooting for customers operating rented large equipment.

Bridging customer service and technical support, this role guides customers through operational issues to resolution by diagnosing equipment concerns, providing safe step-by-step troubleshooting steps, and coordinating escalations with field service teams.

Combining empathy, technical accuracy, and a high sense of urgency, the associate collaborates across internal departments to minimize equipment downtime and deliver an effortless experience, upholding company standards and driving long-term customer loyalty.

Selected candidates will need to attend several days of in-person training at the Rental Hub location in Marietta, GA and thus must live in the Atlanta area.

Key Responsibilities

75% Customer Service and Equipment Consultant - Receive and handle high volumes of inbound calls. Meet quality assurance, associate readiness, and other key performance metrics. Create and build strong relationships with internal and external customers.

Determine/understand customer equipment needs through qualifying and needs assessment. Working in a consultative role, provide tailored solutions to meet unique requirements of the customers by presenting key selling points, features and benefits.

Provide customers with expert advice on equipment selections, operation and maintenance. Secure equipment by checking availability using dashboard and other platforms.

25% Service Support and Rental Coordination - Learn and understand Key service related issues with our equipment so you are able to respond to customers' needs by being able to offer trouble shooting solutions over the phone.

Process reservation/orders, rental booking, administer rental contracts, including on and off rental dates and contract terminations with a