NewWave Computing - Customer Success Manager

Job Role/Title: Customer Success Manager Experience Range: 1- 4 years Location : Bangalore BUSINESS DEVELOPMENT: - Proactively identify opportunities in the territory/segment that you are responsible for. - Proactively prioritize your efforts to build a strong pipeline through innovative sales initiatives and activities. - Plan a strong sales strategy for yourself and maximizing the Return on your time and efforts Invested in territory/segment/accounts. - Demonstrate competence in opportunity progression, closure, and opportunity to conversion ratio. BUSINESS PROFITABILITY - Responsible for meeting the overall top line and Bottom-line targets of a specific Product line, solution line or business line. - Responsible for client/territorial/segment expansion/acquisition initiatives for pipeline building. Goal is to increase the customer base for Newwave in your region - Responsible for contributing towards increasing the share of wallet for Newwave in every account SKILLS - SELF DEVELOPMENT ENABLEMENT - Training & certifications in the respective solution arena. - Must have/develop strong selling/cross selling /solutioning capabilities and capable to approach from a product/solution positioning against competition and from a consultative use case study approach - Upgrading and updating your skills across hard and soft skills - Demonstrate keen interest and participation in overall self-development for career progression. ALLIANCE MANAGEMENT - Strong understanding of principal/distributor organizations people, structure, goals, priorities and aligning your priorities with theirs, for high impact and success for us and for our customers - Develop trust and a strong working relationship with key managers of the principal/distributor organizations and translate that into your business success - Leverage relationship for delivering the best offerings - technically and commercially to our customers and most important ensuring a profitable business for NewWave. CUSTOMER RELATIONSHIP MANAGEMENT - Aiding for a professional and high impact engagement with clients during the sales and pre-sales process that allows for a differentiated experience for the client. - Coordinate with internal departments for effective execution. - Proper and timely escalation handling with reference to internal, distributor and principal escalations to bring all stakeholders together and address bottlenecks. WHAT WILL THIS ROLE DO TO YOU? - Opportunity to become a Certified Sales Specialist in particular Technology and to build strong industry network with Management professionals like IT Managers, CFO's, CTO's. - Opportunity to build strong competences in Customer relationship Management - Opportunity to build business skills on how to develop effective sales strategies. - Opportunity to get Industry recognition both from vendor and client perspective. - Opportunity to gain visibility within the organization for good work - Merit based growth within the company LIFE AT NEWWAVE: - Helps to bring out the Best in individuals! - Fixed+ Performance based Incentives (Best in Industry) - Limitless opportunities to learn and grow! - Visibility within the organization for good work - Sensitive and supportive to Employee needs