Bilingual Investments Processing Service Associate

The Investment Processing Services team in Manulife Investments provides investors with quality operational services. These include the processing of financial and non-financial transactions, including trade acceptance, placement and settlement and preparing outbound phone/fax/mail communication to advisors and dealers.

Our strong focus on customer service is reflected in our vision: to be an industry service leader by exceeding customer expectations through the strength of our people and technology.

Position Responsibilities: Accurately handle increasingly complex client service requests at initial point of contact utilizing multiple administrative systems within the defined service standards Dedication to maintaining the outlined service levels and quality and productivity standards is required and will be used to measure success.

Keep current with company policies, procedures and maintain processing knowledge Support to other business areas such as Call Centre, Distributor Services and Technical Support is required at this level.

Required Qualifications: Customer service focus and skills with the ability to build positive relationships between customers/company and represent Manulife ’s best interests.

Organizational/prioritization skills to be able to work in a multitasking environment Attention to detail Ability to work overtime consistently as required by business needs Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications

Investments background (Segregated Funds is a strong asset) Customer service skills P/C Microsoft as well as iFast and AWD would be an asset Maintaining processing expertise, knowledge and keeping current with our systems and products in our rapidly changing environment Dealing with multiple cases simultaneously in a timely manner When you join our team: We’ll empower you to learn and