Senior Salesforce Project Manager

Key Responsibilities: Project Leadership & Delivery: - Lead end-to-end delivery of Salesforce implementation, enhancement, and support projects. - Define project scope, objectives, timelines, resource requirements, and delivery plans. - Establish project governance structures and ensure adherence to delivery best practices. - Monitor project health, proactively manage risks, dependencies, and issues, and drive timely resolution. - Ensure projects are delivered within agreed scope, schedule, budget, and quality expectations. - Manage project financials, utilization, forecasting, and resource planning. Client & Stakeholder Management: - Serve as the primary point of contact for clients throughout the project lifecycle. - Build strong client relationships through proactive communication and delivery excellence. - Facilitate discovery workshops, solution discussions, project reviews, and steering committee meetings. - Manage stakeholder expectations and effectively handle escalations when required. - Provide regular status reporting, project updates, and executive-level communication. Agile & Delivery Management: - Drive Agile delivery practices including sprint planning, backlog management, daily standups, reviews, and retrospectives. - Collaborate closely with Product Owners, Business Analysts, Architects, Developers, and QA teams. - Ensure business requirements are translated into actionable delivery plans. - Track sprint progress, release readiness, and overall delivery performance. Team Leadership & Resource Management: - Lead and mentor cross-functional delivery teams consisting of Salesforce Developers, Administrators, Architects, Business Analysts, and QA professionals. - Foster accountability, collaboration, and continuous improvement within project teams. - Manage resource allocation and utilization across multiple projects. - Identify team risks, dependencies, and capacity constraints and implement mitigation plans. Governance, Reporting & Compliance: - Maintain project artifacts including project plans, RAID logs, status reports, budgets, and governance documentation. - Track and report key delivery metrics, including schedule adherence, budget performance, resource utilization, and quality indicators. - Ensure compliance with organizational delivery frameworks, security standards, and project governance requirements. - Drive lessons learned sessions and continuous process improvement initiatives. Risk, Change & Quality Management: - Establish proactive risk management practices and mitigation strategies. - Manage project change requests and scope adjustments while maintaining delivery commitments. - Ensure adherence to quality standards through effective planning, reviews, and stakeholder alignment. - Escalate critical issues appropriately and drive resolution through collaboration with leadership and delivery teams. Qualifications: - Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or a related field. - 8-12 years of overall project management experience, with at least 3-5 years managing Salesforce projects. - Proven experience delivering projects within a consulting or professional services environment. - Strong understanding of Agile, Scrum, Waterfall, and Hybrid delivery methodologies. - Experience managing multiple concurrent projects and distributed teams. - Salesforce certifications and project management certifications (PMP, PMI-ACP, Scrum Master, etc.) are highly desirable. Required Skills & Competencies: Technical & Domain Expertise: - Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, Experience Cloud, and related Salesforce products. - Familiarity with Salesforce implementation lifecycles, release management, and deployment processes. - Experience working with enterprise integrations, data migration, and digital transformation initiatives. Tools & Platforms: - Salesforce Platform. - Jira, Zoho Projects, ClickUp, Azure DevOps, or equivalent project management tools. - Confluence, Microsoft Office Suite, and reporting tools. - Project planning, budgeting, and resource management tools. Leadership & Professional Skills: - Exceptional stakeholder management and client-facing communication skills. - Strong leadership, coaching, and team-building abilities. - Excellent analytical, problem-solving, and decision-making capabilities. - High ownership, accountability, and attention to detail. - Ability to thrive in a fast-paced consulting environment while managing competing priorities.