Growth Customer Success Manager

Who we are: Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game - but for communication. Whether it’s a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching.

Leaders at companies like Google, Databricks, Snowflake, RingCentral, Toastmasters, and Dale Carnegie use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers. The result is stronger performance, greater team readiness, and a more scalable path to impact.

We’re building a new category called Experiential Learning: a new AI-powered category that helps people learn through conversational roleplays. People don’t learn from slides: they learn through dialogue, questions, and iteration. Yoodli makes that process interactive, personalized, and always up to date.

It’s learning that feels fun, builds confidence, and finally lets organizations measure the ROI of training. We’ve raised $40M in Series B funding, doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle.

TED Talk with our “Why” Explainer on experiential learning What you’ll do: As a Growth Customer Success Manager, you’ll be responsible for retaining and growing 40-60 mid-market accounts by building strong customer relationships, increasing satisfaction, and driving product adoption.

Your work will focus on understanding your customers’ business objectives, helping them leverage Yoodli in alignment with those objectives, and ensuring your customers are achieving the maximum possible value through their partnership with Yoodli.

All of this will be done in close collaboration with Yoodli’s sales, product, and leadership teams. About you: 4-6 years of experience in customer success or account management Proven track record of managing customer relationships, driving adoption, and achieving successful customer outcomes Exper