Jr. Customer Success Manager (Remote)

Who we are Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses.

We service over 3k customers around the world, and are VC-backed by Accel, Salesforce, and Atlassian. Our mission: To make recurring work fun, fast, and faultless for teams everywhere. Our culture: Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture.

We value flexibility because many of us are parents, travelers, or just creatives who aren't inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work.

We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships. If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you!

Where and when you’ll work This is a fully remote role open to candidates based outside of the United States . Because you’ll be supporting US-based customers, you’ll work US business hours - primarily Pacific Time (PT) - with the flexibility to support customers across PT, MT, and CT.

The Opportunity This is an early-career Customer Success role, and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before, but you do need to genuinely love working with people, solving problems, and a real curiosity about how people and companies operate.

Customer Success sits at the heart of Process Street because our customers tell us where to go. You'll be one of the people closest to them, helping them get real value from the product and grow with us over time.