Remote - Customer Service Representative (Automotive) - Work from Home

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.

Location: Remote Call Center Customer Relations Representative –Customer & Dealership Support About the Role As a Customer Relations Representative, you will playan important rolein creating positive experiences forautomotivecustomers and dealership teams.

Our team partners closely with dealerships while serving as a resource forcustomerswho needassistancewith questions, concerns, and issues related to their vehicle ownership experience.

You will listen to customer concerns, research available solutions,provideknowledgeable guidance, and work with dealership personnel whenadditionalsupport or coordination is needed.

This isa great opportunityfor someone who enjoys helping people, solving problems, learning about automotive technology, and making complicated situations easier for customers. Every interaction is an opportunity to build trust and help create a positive experience.

What You'll Do

Customer Interaction: Engage withcustomers by answering incoming calls, listening carefully to their questions or concerns, and providing professional, empathetic, andtimelyassistance.

Customer Advocacy: Take ownership of customer concerns and work to understand the situation from the customer's perspective while helpingidentifythe best available path toward resolution.

Dealership Partnership: Work collaboratively with dealerships to help address customer concerns, provide guidance, and coordinate information when dealership involvement is needed.

Problem Resolution: Research customer concerns, determineappropriate solutions, and follow through to help ensure issues are addressed effectively and efficiently.

Recall & Customer Support Program Assistance: Provide customers and dealership personnel with guidance related to vehicle recalls and Customer Support Programs, including helping explain available resources and next steps.