Senior Account Manager

GR8_TECH builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth.

Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us. Why this role exists: This role exists to protect, stabilize, and scale our high-value B2B platform partnerships.

You’ll help us hit our long-term net revenue retention goals by turning complex iGaming client relationships into predictable, high-growth revenue streams while ensuring our product roadmap matches real market needs.

What you’ll drive: Strategy & Business Growth Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities.

Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability. Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption.

Client Advocacy & Discovery Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams. Ambassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early.

Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development. Delivery & Operational Excellence Drive smooth platform onboarding for newly signed a