Head of Operations

Install the Engine. Scale the Machine. This is not a typical "Head of Ops" role. This is a scale inflection role. Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a predictable machine.

If you've scaled a chaotic $5M–$25M ARR SaaS and know what breaks between scrappy and scalable, keep reading. If you want comfort, skip this.

What We're Building Emailable powers high-volume senders who live and die by inbox placement — Tech & SaaS, Ecommerce, Professional Services, Travel & Hospitality, Media & Publishing. When deliverability drops, they bleed revenue. We're becoming the verification + deliverability infrastructure layer for that ecosystem.

This role is about making revenue predictable while we scale aggressively. What You Own You own the revenue engine. Not meetings. Not culture slides. Not "alignment." Revenue.

Specifically: Forecast accuracy (±10%) Pipeline discipline Net Revenue Retention Gross churn reduction Enterprise expansion Revenue visibility across the org You will run sales, marketing, customer support, and engineering. If revenue misses, it's on you. If we scale hard, you're the architect behind it.

Requirements

What This Role Is Not Not corporate COO Not process theater Not a founder babysitter Not maintenance mode We want a builder.

Someone who has: Cleaned up messy CRMs Killed fake optimism in forecasts Reduced churn in usage-based SaaS Installed discipline in scrappy teams Worked directly with a driven founder If you've only operated inside polished enterprise orgs, this likely isn't for you.

What Success Looks Like By Day 90 Clean forecasting system Clear segmentation You running revenue meetings Founder removed from operational noise By 12 Months Revenue predictable Enterprise motion repeatable NRR strong and stable Internal execution tight Long-Term Scale toward eight figures Revenue leadership under you installed Infrastructure-level positioning in Media & Publishing Who Thrive