Principal HR Business Partner (G&A)

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We're looking for a Principal People Success Partner (more commonly referred to as "HRBP") to serve as the strategic HR partner for Toast's G&A (Finance, Legal & Compliance, People & Places) functions. You'll report directly to the PSP Director for G&A, International, Customer Care & Success, and Hardware Operations, and operate as a true thought partner to senior leaders, helping shape how we build, develop, and sustain a world-class product and technology organization. This is a high-impact individual contributor role for someone who excels at navigating organizational complexity, influencing without authority, and translating people strategy into practical outcomes. The right person is equally comfortable in a room with a SVP discussing org design as they are rolling up their sleeves on a calibration cycle or a difficult performance conversation. Note to applicants: We are prioritizing candidates located near our hubs in Boston, New York City, Toronto, San Francisco, and Omaha. A day in the life (Responsibilities) Partner with G&A SVPs, VPs, and Senior Directors to design and evolve org structures that scale; serve as a trusted advisor during reorgs and structural changes, helping leaders navigate people impacts with care and clarity. Lead org design initiatives end-to-end: from diagnosing root causes through to stakeholder alignment, change communication, and implementation. Drive consistent, high-quality performance calibrations across Legal & Compliance, Finance teams, and our People & Places function — building leader capability and ensuring fair, differentiated outcomes. Champion a culture of clear expectati