User Project Manager

⇒ Role Summary Our client is seeking a motivated and delivery-focused User Project Manager to lead strategic initiatives across the Cards, Payments and Personal Loans business. The role will support a diverse portfolio of clients' products, payments, scheme and business initiatives.

Acting as a bridge between Business, Operations and Technology, you play a pivotal role to translate business needs into practical solutions and drive end-to-end delivery aligned with strategic objectives, programme commitments and customer needs.

Beyond delivery, you will drive continuous improvement by identifying opportunities to enhance customer experience, processes and delivery outcomes, ensuring initiatives create lasting value beyond project closure.

⇒ Main Responsibilities Lead the end-to-end delivery of client-related strategic business and technology initiatives across the Cards, Payments and Personal Loans portfolio, which may include product launches and refreshes.

Manage project scope, plans, timelines, budgets, risks, issues, dependencies and governance to support successful execution. Ensure project deliverables are completed within agreed timelines and quality standards, with appropriate oversight of milestones, dependencies and key decisions.

Oversee business testing activities for initiatives, including test planning, User Acceptance Testing (UAT) defect management and business sign-off, to ensure solutions meet business requirements and agreed programme specifications.

Provide regular project updates to stakeholders and proactively manage related risks, issues, dependencies and key decisions. Ensure smooth end-to-end implementation of strategic initiatives, including readiness planning, deployment support, post-implementation validation and stabilisation activities.

Facilitate project discussions, status meetings and stakeholder communications to maintain progress and support timely resolution of issues. Drive cross-functional collaboration between client and the Bank