Senior Quality Assurance Engineer - Automation Testing

Senior QA Engineer Agentic AI & Chatbot (Sierra) Location : Bangalore Manyata Tech Park Work Mode : Hybrid 3 days from office Joining : Immediate / Early Joiners preferred Mandatory Requirement : Hands-on experience in Sierra Agentic AI Chatbot Testing is mandatory and non-negotiable. Candidates without Sierra Agentic AI chatbot testing experience will not be considered. Role & Responsibilities : - Deliver quality assurance across Sierra Agentic AI chatbot and the Service Cloud chat channel. - Perform functional, regression and integration testing across chat workflows. - Conduct end-to-end testing of AI agent conversational flows. - Perform AI/chatbot-specific testing, including hallucination detection and validation. - Validate response accuracy and intent matching. - Test edge cases and adversarial inputs. - Validate conversation flow integrity and fallback behavior. - Develop and maintain test automation. - Improve test coverage and reduce manual testing effort. - Ensure production readiness and provide QE sign-off for releases. Preferred Candidate Profile : - 6 to 8+ years of experience in QA/Software Testing. - Strong hands-on experience with Sierra Agentic AI chatbot testing. - Experience in AI, chatbot or conversational AI testing. - Strong experience in functional, regression, integration and end-to-end testing. - Experience testing AI agent responses and conversational workflows. - Knowledge of hallucination detection, response accuracy and intent validation. - Experience with edge-case and adversarial testing. - Strong test automation experience. - Service Cloud/Salesforce experience is preferred. - Candidates based in Bangalore or willing to work from Manyata Tech Park 3 days a week. - Immediate or early joiners preferred.