Service Manager – Projects

• Lead and manage end-to-end vacuum pump service and project activities, ensuring alignment with customer requirements and project scopes. • Develop comprehensive service execution plans, schedules, and manpower requirements for installation, commissioning, and maintenance. • Oversee troubleshooting, diagnosis, and repair of industrial vacuum pumps and associated systems, guiding technical teams effectively. • Act as the primary technical and service contact for assigned customers, understanding their needs and providing appropriate solutions. • Lead and supervise service engineers and mechanical technicians, allocating resources and monitoring productivity and quality of work. Requirements • 6-7 years of experience in managing service projects related to industrial vacuum pumps or similar industrial equipment. • Strong technical knowledge and hands-on experience in the installation, commissioning, and maintenance of vacuum pump systems. • Proven ability to manage project lifecycles, identify risks, and implement corrective actions efficiently. • Excellent customer management skills, including handling technical discussions and service-related escalations. • Demonstrated leadership capabilities with experience in supervising and motivating technical teams. Qualifications • Bachelor's degree in Engineering (Mechanical, Electrical, Electronics, or related field) or equivalent practical experience. • Experience servicing or supporting vacuum equipment from leading manufacturers such as Pfeiffer, Edwards, Leybold, Atlas Copco, or similar industrial vacuum pump and vacuum technology brands. • Proficiency in developing and managing project schedules, budgets, and resource allocation. • Strong communication and interpersonal skills, capable of building and maintaining robust customer relationships. • Willingness to travel frequently to customer project sites in Bengaluru and other locations as required.