Customer Success Manager

About Kami Kami is a thriving organisation filled to the brim with talented, creative, and passionate people! It’s hard not to love what you do when our leading digital classroom platform offers meaningful solutions to over 70 million users worldwide, empowering students and supporting teachers!

You’ll be joining at a pretty magical time. Kami ’s user base is growing by the day. With over 170 team members across the world, we couldn’t be prouder of the accomplishments and milestones we’ve achieved to date.

Now, this is your chance to join our team and become an integral member of Kami ’s growth, while shaping your own future (and having fun doing it)!

The Opportunity The Customer Success Manager will be a key driver for customer satisfaction and revenue expansion across the suite of products including Kami , Companion, and Book Creator.

This role combines proactive customer management, strategic relationship building, and a strong focus on expansion and cross-selling to ensure customers achieve their desired learning outcomes and consistently renew and expand their subscriptions.

What You’ll Do Customer Relationship & Communication Serve as the trusted resource for key accounts, acting as their reliable gateway to Kami , Companion, and Book Creator. Drive adoption, retention, and expansion by understanding customer needs, defining success criteria, and crafting success plans.

Interact with customers worldwide via email, phone calls, video calls, and social media, maintaining a regular communication cadence to monitor account health and deliver student learning outcomes. Build, manage, and leverage key stakeholder relationships to build awareness across the entire district.

Account Growth & Revenue Expansion Develop accounts by helping customers grow usage across their institution. Manage and grow the subscription renewal process, finding creative solutions to overcome objections or issues. Develop cross-sell opportunities, specifically by cross-selling products with