Sr Collection Specialist

Overview Founded in 1898 and headquartered in Chicago, IL, GATX Corporation (NYSE: GATX ) is an industry leader with 125+ years of success—success that is powered by our people. We are proud of our high-performance culture, hard-working and enthusiastic management team, and beautiful office space in the Willis Tower.

At GATX , we hire the best and offer our employees a dynamic, energetic, collaborative environment to enable them to make an impact from day one. Enjoy the perks and benefits of a global company with the close-knit culture and community of a much smaller one.

In the same way we strive to empower our customers to propel the world forward, we are dedicated to providing our people with the tools and resources they need to advance in their careers. The Sr. Collection Specialist is responsible for managing and collecting receivables for a portfolio of customers in North America.

Responsibilities

encompass calling customers, researching billing and cash application issues, and performing customer account reconciliations.

Responsibilities

Monitor customer balances using accounts receivable and cash receipt reporting to identify and prioritize balances in need of collection action.

Maintain accurate and thorough records of collection activities (a log/tracker with detailed notes on communications with customers and internal business partners, dates, and action items) Contact customers (via phone and email), applying timely, diligently, and appropriate collection efforts to address balances past due.

This customer portfolio often requires more diligent investigation and troubleshooting (meetings w/ customer and internal partners) to resolve issues.

Identify and resolve past due balances and short payments by researching billing, cash application and adjustments utilizing various contacts at the customer’s organization and within GATX . Own the entire process to bring the matter to resolution. Perform all necessary follow-up to ensure actions are taken by the res