Client Services Manager (FWA)

Overview The Client Services Manager services as the point of contact for clients and is focused on providing the highest level of service to our clients. Role serves as both internal and external client liaison, including triaging, managing, monitoring and support of client related activity, primarily related to Cotiviti Fraud, Waste and Abuse products.

Responsibilities

Assist clients in succeeding with Cotiviti through understanding clients' needs and unique business situations, identifying solutions, proactively identifying potential issues that could impair success, and ensuring that the appropriate resources are working to resolve any issues.

Serves as the account manager and trusted adviser for client operational contacts; establishes and cultivates relationships with client contacts to identify needs & generate and implement solutions. Manages the operational implementation and execution of the FWA program by working with health plan operations managers.

Coordinates and manages joint meetings with client and internal staff including scheduling, facilitation, meeting agenda and material preparation/coordination, meeting logistics and travel, etc.

Coordinates and manages client-related internal meetings including scheduling, facilitation, meeting agenda/material preparation, meeting minutes/action item tracking, etc. Records and distributes meeting minutes and action items, and follows up on action items to ensure satisfactory and timely completion.

Posts and maintains accurate, up-to-date client documentation in the library. Coordinates the internal and external aspects of internal and client initiatives and joint projects to ensure that Cotiviti and client objectives are met and that the team is making progress towards goals.

Includes internal team management along with coordination within the client. Identifies, performs root cause analysis, and develops action plans to remedy operational performance issues to optimize program performance and consistency. De