Customer Program Manager

Overview Cotiviti is seeking a passionate and results-driven Customer Program Manager to join our team and play a key role in driving long-term success for our clients through the effective use of Cotiviti products.

In this strategic role, you will act as a trusted advisor to our healthcare payer clients, leveraging your deep operational knowledge of data processing systems, revenue recognition, audit compliance, and risk adjustment.

Your expertise will help clients maximize the value of their Cotiviti investment while expanding Cotiviti ’s impact across the healthcare payer landscape.

The ideal candidate combines strong technical acumen with a deep understanding of healthcare operations and regulatory frameworks, enabling them to guide clients toward measurable outcomes and sustained success.

Responsibilities

Develop, implement, and complete tactical project plans related to customer issue resolution, quality improvement plans, and program enhancements. Act as the lead relationship manager for assigned accounts, coordinating proactive customer communication.

Lead customers to success by understanding their business needs and proactively aligning Cotiviti 's software and services with those needs to generate outstanding results.

Partner with Account and Product Management on Customer Health, NPS, Executive Business Reviews (EBRs), Expansion, and Renewals by hitting assigned metrics. Forecast and track key metrics, including revenue numbers, member counts, and relevant risk adjustment metrics.

Track and manage product-related issues that impact customer success. Utilize your operational knowledge to recognize revenue and audit regulations to ensure accurate and compliant business practices.

Leverage your technical expertise in Encounter submissions and risk adjustment areas to provide valuable insights and support to customers in this critical area. Review and analyze the support tickets to understand the trends and advocate internal teams for addressing the issues ac