SR. Inside Sales Representative (USABlueBook) - Remote

Job Summary Serve as a facilitator to the sales process that may generate new sales opportunities or upsell via phone, email, or other electronic communication.

Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, and written and faxed correspondence. May directly or indirectly support outside sales.

Major Tasks, Responsibilities, and Key Accountabilities Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support. Prospects for new sales opportunities via outbound calling and emailing.

Provides product pricing by consulting the pricing matrix, as well as other complex tables, to determine the appropriate price. Develops code directives for certain products while maintaining target margin goals. Procures and maintains inventory; monitors to ensure proper inventory turns.

Ensures timely shipment of materials and customer satisfaction. Works at the sales counter to serve in-store customers as assigned. Contributes to add-on sales by maintaining a high level of product knowledge. Handles customer inquiries and problem resolution when an outside salesperson is not available.

Performs estimating, take-off, and proposal duties as necessary. Nature and Scope May modify processes to resolve situations. Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes.

Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process. Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel.

Contributes to employees' professional development but does not have hiring/firing authority. Work Environment Located in a comfortable indoor area. Any