Customer Success Manager (Paid Media and SEO)
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Job Description
This is a remote position.
About the Company
This is a SaaS company focused on helping businesses automate customer-facing and marketing processes through an all-in-one platform that combines tools like CRM, messaging, review management, payments, and appointment scheduling.
Its solutions are designed to reduce manual tasks, streamline communication across multiple channels, and improve customer experience while driving lead generation, conversions, and retention.
By leveraging automation and AI, it enables businesses to manage interactions, capture and nurture leads, and handle operations more efficiently, ultimately supporting growth and allowing teams to focus on higher-value activities.
About the Role
We’re looking for a strategic and performance-driven Customer Success Manager (CSM) with strong expertise in Paid Media and SEO to manage client relationships, drive marketing performance, and support long-term account growth. This is not a traditional support-focused CSM role.
We need someone who already understands digital marketing strategy and performance metrics across PPC and SEO and can confidently lead client conversations without requiring training on core concepts.
You will act as a strategic advisor to clients, partnering closely with internal Paid Media and SEO teams to ensure campaigns deliver measurable business results. Success in this role will be measured by client retention, campaign performance, account growth, and overall customer satisfaction.
Responsibilities
Client Success & Retention Own and manage a portfolio of client accounts with a focus on retention, growth, and long-term partnership. Serve as the primary strategic point of contact for clients, confidently discussing Paid Media and SEO performance, recommendations, and business impact.
Lead monthly and quarterly business reviews, translating campaign data into actionable insights and growth strategies. Build strong stakeholder relationships and proactively identify opportunities to impr
Required Skills
Prepare to Win This Role
Everything you need to ace the interview and negotiate top-of-band compensation.