Senior Project Manager

We are Pixl8 Group; a technology company providing the best digital solutions, for people-based businesses. https://pixl8.com Specialising in the integration of highly personalised tech, our suite of products and services gives businesses fully customisable and off-the-shelf solutions, they control. Since 2001 we’ve worked with hundreds of organisations to build integrated websites, CRMs, and bespoke software and have now consolidated our expertise into flourishing products such as ReadyMembership (https://readymembership.com/), ReadyIntelligence (https://readyintelligence.com/) and EventFolio (https://www.eventfolio.com/) , based on our open-source Preside Platform (https://preside.org). Pixl8 has a global team of specialists in digital development, design, marketing strategy and project management. We are passionate about our work and looking for an experienced Senior Project Manager to take ownership of our most complex, high-value or highest-risk client projects. In this role, you will ensure every project is executed to the highest standard, balancing quality with efficiency to drive success for our clients. It is important that you have worked in other technology product organisations with practical experience of pre-sales, discovery and implementation processes. You will be familiar with a range of technologies including CMS, CRM, payments, accounting, event booking, email marketing and communities. Description As Senior Project Manager, you will be accountable for project profitability and managing project health across a portfolio of complex, high-value or higher-risk client projects. Collaborating with your Lane Lead, you will take ownership of risk and compliance management, lead potentially challenging stakeholder and commercial conversations, and have a hand in mentoring and supporting Project Managers to raise standards across the wider team. You will have a strong interest in solving business and digital challenges, as well as use and develop your skills in a supportive, friendly and flexible environment. You will be very comfortable with a range of technologies including CMS, CRM, payments, accounting, event booking and communities, with a strong working knowledge of how such platforms work. Your increasing knowledge of our platform will aid your ability to problem solve at pace, helping close down complex client queries and JIRA tickets, and drive client readiness to help us hit our go live deadlines. As a Senior Project Manager your core accountabilities are as follows: • Ownership and on-going management of complex, multi-phase or multi-stakeholder project schedules (with influence over cross-project resourcing, timelines, dependencies, priorities, and capacity decisions) • Commercial ownership of budgets within your allocated portfolio (invoicing, budget tracking/health, CRs/Contingency governance, SOW/contract creation and negotiation) • Ownership of project and stakeholder communications (status awareness and leading complex or sensitive client conversations and escalations) • Ownership of risk and compliance management, including designing mitigation strategies, ensuring alignment with Pixl8's ISO/IEC 27001 and SOC 2 requirements, and reporting risk exposure to internal leadership You will be highly self-motivated, have a strong commercial mindset, sound judgement under pressure, and be confident operating with significant autonomy and little supervision. The role As Senior Project Manager you will take ownership of developing project and programme plans primarily for our more complex or higher-value engagements, and will regularly coordinate with the Lane Lead, Consultants, the Tech Lead and other developers to deliver successful outcomes. Working closely with some great organisations, you will lead them through the full project lifecycle (from scheduling discovery and gap analysis against Pixl8's product suite through to project delivery), often managing several concurrent workstreams or stakeholder groups. This involves taking ownership for ensuring projects are delivered on spec, time and budget and meet Pixl8's high quality standards, all the while keeping client stakeholders informed and managing expectations, even under pressure. Alongside your own portfolio, you may be required to mentor and support Project Managers, helping them prioritise, schedule, unblock and problem-solve, and act as the first point of escalation for complex delivery or client issues. You’ll work with the team to… Project Scheduling, Delivery & Standards • Liaise with clients to ensure all specifications are understood on both sides. • Take ownership of the most complex, high-value or highest-risk projects in the portfolio, creating and maintaining project and programme plans (including custom plans). • Set up and maintain projects using Pixl8's PM Tool and Jira, and ensure consistent standards are followed across the wider team. • Work with consultants, developers and various internal teams during discovery, production, testing and deployment to ensure all requirements have been met. • Manage priorities and scheduling across the wider project portfolio, resolving resourcing conflicts between projects. • Flag resourcing conflicts across projects, demonstrating understanding of how to assist with resolution across the wider portfolio. • Review and constructively challenge estimates to ensure realistic and well-considered planning. • Identify, assess, and communicate project risks - escalating internally and to the client with clear mitigation plans. • Coordinate client acceptance testing. • Mentoring and coaching of Project Managers, sharing best practice and raising delivery standards across the team, knowing when to direct and when to escalate. • Acting as an escalation point for the wider Project Management team on challenging client or delivery situations. • Use AI to drive improvements in delivery quality and efficiency. Project Communications • Schedule project-related meetings/calls. • Ensure proactive communication and resolution of any issues or delays. • Lead client intro meetings and provide regular, transparent status updates. • Lead communications with third parties including CRM and associated consultancies on complex engagements. • Support communications with third parties including CRM and external consultancies. Budgets & Finance • Own project and portfolio-level budgets from inception to completion, including margin performance. • Maintain accurate project forecast invoices and ensure timely financial reporting within the Pixl8 tools. • SOW creation, negotiation and contract management for upsold work and change requests. • Work with our Operations and Finance teams to deliver portfolio-level financial reporting. Risk & Compliance • Own the identification, assessment, and mitigation of project and programme risk across your portfolio. • Ensure projects are delivered in accordance with Pixl8's ISO/IEC 27001 and SOC 2 requirements, escalating and remediating any compliance gaps. • Represent project risk and compliance status in internal governance reporting. Quality & Handover • Ensure all project deliverables meet Pixl8’s quality standards, providing quality assurance oversight across the wider PM team. • Coordinate the formal handover to the Support, Account Management and Ops teams upon project completion. • Support the Chapter Lead to improve project delivery processes (eg. sharing best practice across the team). Requirements Required... Technical Skills • 5+ years' experience working for an agency or service provider in a project delivery role, including leading complex, multi-stakeholder or high-value projects • Experience of working on projects with 4 months+ timescales and multiple further iterations (in a digital agency) • Proven ability to manage multiple concurrent, complex projects simultaneously (end-to-end delivery through the full lifecycle) • Well-versed in cont