Head - Talent Acquisition/People & Culture - Logistics/eCommerce/Qcommerce

Position: Head HR (Talent Acquisition, People & Culture) Location: Mumbai, Maharashtra Department: Human Resources Reporting To: Founder / CEO About the Role: We are seeking an experienced and dynamic Head HR (Talent Acquisition, People & Culture) to lead and scale the people function for our rapidly growing quick commerce business based in Mumbai. This strategic leadership role will be responsible for building a high-performing organization by driving talent acquisition, people strategy, employee engagement, organizational development, performance management, HR operations, learning & development, employer branding, and culture. As a key member of the leadership team, you will partner closely with business leaders to attract top talent, foster a performance-driven culture, and build HR practices that support rapid business growth. Key Responsibilities: Talent Acquisition: - Develop and execute hiring strategies for corporate, technology, operations, dark stores, warehouses, supply chain, and leadership positions. - Build strong talent pipelines through direct sourcing, referrals, agencies, campus hiring, and networking. - Lead the complete recruitment lifecycle, including sourcing, interviewing, offer management, and onboarding. - Improve hiring quality, reduce time-to-hire, and optimize recruitment costs. - Strengthen employer branding and deliver an exceptional candidate experience. People & Culture: - Create and implement initiatives that enhance employee engagement, collaboration, and retention. - Build a high-performance, values-driven organizational culture. - Design employee recognition, rewards, and wellness programs. - Conduct engagement surveys and implement improvement plans. - Champion diversity, equity, and inclusion initiatives. HR Strategy & Business Partnering: - Align HR strategy with business objectives and expansion plans. - Partner with department heads on workforce planning and organizational design. - Develop succession planning and leadership development initiatives. - Support organizational transformation and change management. Performance Management: - Lead performance management processes, including goal setting, KRAs, KPIs, OKRs, and annual performance reviews. - Coach managers on performance conversations and talent development. - Drive a culture of accountability and continuous improvement. Learning & Development: - Identify capability gaps and create learning programs. - Design structured onboarding and induction programs. - Develop leadership, managerial, technical, and behavioral training initiatives. Employee Relations: - Manage employee grievances and disciplinary matters professionally. - Build a positive workplace environment through transparent communication. - Advise leaders on employee relations and conflict resolution. HR Operations & Compliance: - Oversee onboarding, confirmations, transfers, and exit processes. - Ensure compliance with applicable labor laws and statutory regulations. - Manage HRMS, attendance, leave, and employee records. - Develop and update HR policies and standard operating procedures. Compensation & Benefits: - Support compensation benchmarking and annual salary reviews. - Design incentive and reward frameworks aligned with business objectives. - Ensure competitive compensation practices. HR Analytics: - Monitor and report HR metrics, including hiring, attrition, engagement, productivity, diversity, and workforce planning. - Present actionable insights to the leadership team. Qualifications: - MBA / PGDM in Human Resources or equivalent. - 8 - 15 years of HR experience, with significant exposure to talent acquisition and people management. - Experience in Quick Commerce, E-commerce, Retail, Logistics, FMCG, Consumer Tech, or high-growth startups is highly preferred. - Proven experience in scaling teams across multiple business functions. - Strong understanding of Indian labor laws and HR best practices. - Experience with HRMS and recruitment technologies. Core Competencies: - Strategic HR Leadership - Talent Acquisition - Employer Branding - People & Culture - Employee Engagement - Performance Management - Leadership Development - Organizational Development - HR Operations - HR Compliance - Workforce Planning - Change Management - Stakeholder Management - HR Analytics - Strong Communication & Influencing Skills Key Performance Indicators (KPIs): - Time-to-Hire - Cost-per-Hire - Offer Acceptance Rate - Quality of Hire - Employee Retention - Voluntary Attrition - Employee Engagement Score - Leadership Hiring Success - Internal Mobility & Promotions - HR Compliance - Training Effectiveness - New Hire Retention (90/180 Days) Why Join Us: - Be part of a rapidly scaling quick commerce business. - Work directly with founders and senior leadership. - Lead the complete people strategy and shape organizational culture. - Competitive compensation, performance incentives, and significant growth opportunities. - A dynamic, entrepreneurial, and fast-paced work environment based in Mumbai.