Associate Director - End to End Supply Chain & Operations - IIM/ISB/XLRI/FMS/IIT/BITS

Associate Director End-to-End Supply Chain & Operations About: It is building a trusted daily-fresh food platform for India, delivering in minutes. We're rebuilding the traditional retail supply chains to reduce the production-to-plate cycle to hours, with a strong private-label economics, so that the consumer gets fresh, clean, premium-quality food at accessible price points. Our dark stores are becoming multi-format engines, with Caf a fresh-food play served in minutes from the same network launching soon. The Role: You will own the complete physical journey of every order mandi/vendor floor to customer doorstep. You own all three miles, the SLA architecture that binds them, and the supply-chain P&L. You set the strategy, design the network and processes, define and keep raising the SLAs, and run the daily operating rhythm that delivers them as a founding member of the leadership team with a clear path to Director / VP Operations. What You Will Own: Strategy & Network Design: - End-to-end supply-chain strategy sourcing model, dark-store network expansion, and the P&L levers behind it: procurement cost, wastage, manpower productivity, delivery cost per order. - Demand forecasting and daily indenting for a perishable assortment. First Mile Mandi / Supplier to Dark Store: - Run the procurement engine: buyer teams, price discovery and negotiation vs. daily mandi rates, quality-check and grading. - Build the supplier ecosystem mandi agents, FPOs, direct-farm relationships, vendors with scorecards on quality, fill rate and landed cost. Dark Store Operations: - Own availability, quality, productivity and cost across the network through Cluster Managers and Store Teams. - Run safe, hygienic, fully compliant stores and ready the network for multi-format operations as Caf goes live. Last Mile: - Own the rider network fleet sizing, onboarding, retention, earnings design and the 1015 minute promise. SLAs, Control Tower & People: - Define, publish and own the SLA framework across all three miles with real-time dashboards, daily flash reviews and weekly business reviews. - Hire, coach and grow Cluster Managers and Store Teams; build the culture, scorecards and leadership bench for a large frontline workforce. What You Bring: - Pedigree: MBA/PGDM from a tier-1 institute (IIM, ISB, XLRI, FMS) and/or B.Tech from IIT / BITS / NIT or equivalent, with 3+ years in high-growth operations. - Ownership at scale: End-to-end ownership of a city, cluster or fulfilment network with P&L or cost-line accountability. - First-principles thinking: You reason from unit economics and physics of the problem. - Analytical depth: Data, forecasting, metric-tree thinking. - Field orientation: Comfort with 4 AM mandi visits, store gemba walks and rider ride-alongs. Why: - Founder-level scope, day one. - First-principles culture. No legacy playbooks, no committees. - Real hustle, real speed. Decisions in hours, experiments in days, stores launched in weeks. - Ground-floor upside. Meaningful ESOPs at the steepest part of the curve.