Project Manager

We are seeking a highly skilled Project Manager to join our team, responsible for overseeing projects in the CX domain, with a focus on supporting both scope-based and time-and-material (T&M) engagements.

Responsibilities

Manage the full delivery cycle of technical projects, mainly in CX and telecom environments. Handle both fixed-scope and Time & Materials (T&M) projects, ensuring delivery on time and within budget. Create and maintain project plans, including tasks, timelines, owners, and milestones.

Identify project risks and coordinate with vendors, carriers, and third parties to resolve issues. Follow standard project management processes such as scheduling, reporting, change management, and risk tracking. Work closely with Engineering, Operations, IT, Product, Finance teams, and external partners.

Monitor project budgets, forecasts, and costs together with Finance teams. Prepare project updates, reports, and dashboards for management and stakeholders. 7+ years of hands-on project management experience, including significant exposure to CX, telecom, or infrastructure-related environments.

Proven experience managing technical projects from initiation through closure, including ownership of scope, schedule, budget, risks, and stakeholder communication. Experience coordinating service orders, carrier escalations, maintenance activities, and multi-party technical cutovers.

Strong communication and leadership skills, with the ability to facilitate meetings, drive decision-making, and manage cross-functional collaboration effectively. Proficiency with project management and collaboration tools such as Jira, MS Project, Confluence, and Excel for tracking and financial analysis.

Strong organizational skills with exceptional attention to detail. Ability to work effectively in multicultural and distributed team environments. Nice to have Previous experience within telecom, ISP, carrier, UCaaS, CX, or wholesale voice environments. PMP certification or equivalent project