Manager, Delivery Support Services

Responsibilities Position Overview: The Delivery Support Services team is the operational hub for day-to-day PMO execution within the CMS Medicare Systems Solutions (CMSS) portfolio, supporting FISS, MCS, DME, CWF, and Crosscutting programs.

The Manager, in partnership with the Senior Manager, ensures consistent, disciplined operation of all delivery support functions, including financial management, compliance, reporting, risk management, quality assurance, documentation, and workforce operations.

In this role, the Manager leads the delivery support functions in partnership with program teams across the portfolio to achieve CMS objectives.

The Manager identifies and solves technical and operational problems, recognizes their broader impact across the department, and guides and influences team members and colleagues to adopt consistent practices and standards.

The Manager adapts plans and priorities to address resource and operational challenges, leads one or more delivery support areas, and focuses on achieving near-term service, quality, and timeliness objectives.

The Manager serves as the alter ego of the Senior Manager and together they share supervisory responsibility for the Delivery Support Services team.

Key Responsibilities

Executes the program management framework and ensures daily adherence across all Delivery Support Services sub-functions. Serves as the alter ego to the Senior Manager when required, maintaining operational continuity and escalation pathways. Identifies and implements AI-enabled efficiencies and process improvements.

Maintains program management standards, templates, and processes aligned with PMI standards, CMS expectations, and industry best practices. Monitors the integrated master schedule and surfaces deviations or risks requiring leadership attention.

Supports daily financial activities including budgeting, forecasting, cost variance analysis, and preparation of EVM deliverables. Coordinates with finance and contract teams to ensu